FAQ
The questions we are asked most, answered plainly. If yours is not here, email support@warmoura.com and we will reply within 24–48 business hours.
Choosing a product
What is the difference between the three Warmoura ranges?
Each range is shaped around a different kind of everyday discomfort. Period Comfort gives targeted warmth for cramps and lower-back tension, worn discreetly under clothes. The Heated Robe is whole-body warmth for cold evenings and long desk days. Halo is gentle warmth for head and eye tension, and for winding down before sleep.
Standard or Pro Portable — which should I choose?
Both give the same targeted warmth and the same massage modes. Standard is mains powered, which suits all-day use at a desk or on the sofa. Pro Portable runs on a rechargeable battery, so you can move around freely, travel with it, or wear it out of the house. If you mostly sit still, choose Standard. If you want to keep moving, choose Pro Portable.
Can I use Warmoura products under clothing?
Yes. The Period Comfort range is designed to be worn discreetly under everyday clothes, with quiet controls and a low profile.
Are these medical devices?
No. Warmoura products are comfort and wellness products, not medical devices, and nothing on this site is medical advice. If you have a health condition, are pregnant, have reduced sensitivity to heat, or are buying for a child or for an elderly or vulnerable person, speak to a healthcare professional first, and always follow the safety instructions supplied with the product.
How do I care for my Warmoura product?
Care instructions are supplied with every product and printed on the care label. Always disconnect the heating element and any battery pack before cleaning, and never submerge electrical components. Where a fabric cover is machine washable, the instructions will say so.
Bundles and discounts
How does the bundle discount work?
Mix any two Warmoura products, from any range, and save 15%. Add a third and save 25%. The discount is applied automatically in your cart and carries through to checkout — there is no code to enter.
Can I combine a bundle discount with a promotional code?
Discounts cannot normally be stacked. If a promotion is intended to combine with bundle pricing, we will say so in the promotion terms.
Orders and delivery
How quickly will my order be dispatched?
Within 1–3 business days. Orders placed after 2pm UK time, at a weekend, or on a UK public holiday begin processing the next business day.
When will my order arrive?
Delivery time is counted from dispatch, not from when you order. Roughly: 2–5 business days in the UK, 4–10 across Europe, 5–12 to the United States, 6–14 to Canada, and 7–15 to Australia and New Zealand. Full estimates for every country are in our Shipping Policy.
Which countries do you ship to?
The United Kingdom, Ireland, Germany, France, Italy, Spain, the Netherlands, Belgium, Austria, Switzerland, Sweden, Norway, Denmark, Finland, the United States, Canada, Australia and New Zealand.
How much is delivery?
UK delivery is £4.99, and free on orders over £60. International rates and free-delivery thresholds are shown in full in our Shipping Policy, and the exact rate for your address is always shown at checkout before you pay.
Is my order tracked?
Yes — every order. You receive a tracking link by email as soon as your parcel is dispatched. Tracking can take 24–48 hours to show its first scan, which is normal.
My tracking has not updated in days. Is my parcel lost?
Usually not. International tracking updates less often while a parcel moves between countries. If tracking has not moved for 7 business days, email us and we will open an enquiry with the carrier.
Will I pay customs duty or import tax?
Orders shipped outside the UK may attract import duty, VAT or handling fees set by the destination country. Where your checkout offers a duties-paid option, these are collected at checkout so there is nothing to pay on delivery. Otherwise the carrier will contact you. See our Shipping Policy.
Can I change my delivery address after ordering?
Email us straight away. If the order has not yet been dispatched we can usually amend it.
My parcel arrived damaged.
Photograph the outer packaging, the shipping label and the damaged item, then email support@warmoura.com within 14 days of delivery. We will send a free replacement or a full refund including the original delivery charge, and we cover return postage.
Returns and refunds
What is your returns policy?
You have 30 days from delivery to request a return, and 14 days after approval to send the item back. Items must be unused, in their original packaging, with all tags and accessories. Full detail is in our Refund Policy.
Who pays for return postage?
We do, if the item is damaged, faulty or incorrect. You do, if you have changed your mind. Original delivery charges are refunded when the return is our fault.
How long does a refund take?
We process returns within 2–3 business days of the parcel reaching us. Your bank then takes a further 5–10 business days to show the money.
Can I exchange instead of returning?
Yes. The fastest route is to return for a refund and reorder straight away, so you secure the item you want. If you would rather we handle a direct exchange, tell us when you request your return.
Can I cancel my order?
If it has not yet been dispatched, email us and we will cancel and refund in full. UK and EU customers also have a statutory 14-day right to change their mind — see our Refund Policy.
Payment and account
Which payment methods do you accept?
Major debit and credit cards, Apple Pay, Google Pay, PayPal and Shop Pay, plus any buy-now-pay-later options shown at checkout. Warmoura never sees or stores your full card details.
Which currency will I be charged in?
Prices are shown and charged in the currency of your selected market. You can switch currency using the selector in the footer.
Do I need an account to order?
No. You can check out as a guest. An account simply saves your addresses and order history for next time.
How do I stop marketing emails?
Use the unsubscribe link at the bottom of any marketing email, or email us. It takes effect immediately and never affects order confirmations or dispatch notices.
Still need help?
Email support@warmoura.com with your order number, or use the form on our Contact page. We reply within 24–48 business hours, Monday to Friday.