Shipping Policy
Last updated: 6 August 2026
Warmoura ships from the United Kingdom to eighteen countries across Europe, North America and Oceania. Every order is tracked from the moment it leaves us to the moment it reaches your door. Here is exactly what to expect.
1. Order processing
Orders are picked, checked and dispatched within 1–3 business days of being placed. Business days are Monday to Friday, excluding UK public holidays.
- Orders placed after 2pm UK time begin processing the next business day.
- Orders placed at a weekend or on a public holiday begin processing the next business day.
- You will receive an order confirmation immediately, and a separate dispatch email with tracking once your parcel is on its way.
If an item is unexpectedly delayed, we will email you before your estimated dispatch date with a revised timeline and the option to cancel for a full refund.
2. Delivery estimates
Delivery time is counted from dispatch, not from the moment you order. Add the 1–3 business day processing window to the figures below.
| Destination | Estimated delivery after dispatch |
|---|---|
| United Kingdom | 2–5 business days |
| Ireland | 3–7 business days |
| Germany, France, Netherlands, Belgium, Austria | 4–9 business days |
| Italy, Spain, Denmark, Sweden, Finland | 5–10 business days |
| Norway, Switzerland | 6–12 business days |
| United States | 5–12 business days |
| Canada | 6–14 business days |
| Australia, New Zealand | 7–15 business days |
These are estimates, not guarantees. Actual delivery depends on the carrier, the destination and, on international orders, customs clearance.
3. Shipping rates
Rates are calculated at checkout based on your delivery country. Free shipping thresholds are applied to the order subtotal, before any taxes and after any discounts.
| Region | Standard shipping | Free shipping over |
|---|---|---|
| United Kingdom | £4.99 | £60 |
| Europe (Eurozone markets) | €5.99 | €70 |
| United States | $6.99 | $80 |
| Canada | CA$8.99 | CA$100 |
| Australia | AU$9.99 | AU$120 |
| New Zealand | NZ$10.99 | NZ$130 |
| Switzerland | CHF 7.99 | CHF 90 |
| Sweden | SEK 69 | SEK 800 |
| Norway | NOK 79 | NOK 900 |
| Denmark | DKK 49 | DKK 550 |
The exact rate for your address is always shown at checkout before you pay. Nothing is added afterwards.
4. Where we ship
United Kingdom, Ireland, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Switzerland, Sweden, Norway, Denmark, Finland, United States, Canada, Australia and New Zealand.
We do not currently ship to PO boxes, BFPO addresses or freight-forwarding services. If your country is not listed, email support@warmoura.com — we are expanding, and we will tell you when we reach you.
5. Tracking your order
Every Warmoura order is tracked. When your parcel is dispatched you will receive an email containing your tracking number and a link to follow it.
- Tracking can take 24–48 hours to show its first scan — this is normal and does not mean the parcel is lost.
- International tracking updates less often while a parcel is in transit between countries.
- If your tracking has not moved for 7 business days, email us and we will open an enquiry with the carrier.
6. Customs, duties and taxes
United Kingdom
UK prices are shown inclusive of VAT where applicable. Nothing further is payable on delivery. [TO CONFIRM — UK VAT registration status; if Warmoura is not yet VAT registered, VAT is not charged and this line should be amended.]
European Union and international
Orders shipped outside the United Kingdom may attract import duty, VAT or handling fees charged by the destination country. These are set by that country’s customs authority, not by Warmoura, and are the responsibility of the recipient.
Where your checkout offers a duties-paid option, any import charges are calculated and collected at checkout so your parcel is delivered with nothing left to pay. Where it does not, the carrier will contact you before delivery.
If a parcel is refused at customs or returned because import charges were not paid, we will refund the value of the goods once the parcel reaches us, less the original shipping cost and any carrier return fees.
7. Delays during busy periods
Carriers slow down at predictable times of year. Expect longer transit around Black Friday and Cyber Monday, December and the Christmas period, Easter and other national holidays, and during severe weather or industrial action.
We will keep dispatching within our 1–3 business day window wherever we can, and we will post a notice on the site if processing times change. Order early for gifts — we publish last-order dates for Christmas each November.
8. Damaged parcels
If your parcel arrives visibly damaged, or the contents are broken:
- Photograph the outer packaging, the shipping label and the damaged item before you unpack anything further.
- Email support@warmoura.com within 14 days of delivery with your order number and the photographs.
- We will send a free replacement or issue a full refund, including the original delivery charge, and we cover any return postage.
Please keep the damaged packaging until your claim is resolved — carriers sometimes ask to inspect it.
9. Lost parcels
Very occasionally a parcel goes missing. A parcel is treated as lost when tracking has shown no movement for:
- 10 business days after dispatch for UK orders;
- 20 business days after dispatch for Europe and North America;
- 30 business days after dispatch for Australia and New Zealand.
Email us once your order passes the relevant point. We open a formal enquiry with the carrier, which usually resolves within 5–10 business days, and we keep you updated throughout. If the parcel cannot be found, you choose between a free replacement or a full refund. You are never left out of pocket for a parcel that never arrived.
10. Incorrect addresses and failed delivery
Please check your delivery address carefully at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch.
If a parcel is returned to us because the address was wrong or incomplete, or because it went unclaimed at a collection point, we will refund the goods once they reach us. The original shipping cost is not refundable in these cases, and re-delivery is charged at the standard rate.
Where tracking confirms delivery to the address you gave us, we cannot accept liability for a parcel that is then taken from a doorstep or safe place. We will still help you raise a claim with the carrier.
11. Split deliveries
Orders containing several items may arrive in more than one parcel, at no extra cost to you. Each parcel gets its own tracking number and its own dispatch email.
12. Questions
Email support@warmoura.com with your order number and we will reply within 24–48 business hours. See also our Refund Policy for returns and cancellations.